App Store Purchase Refund Policy

Last updated: 3 August 2026

This policy explains how refunds work for purchases made in North Studio's apps and games through Apple's App Store, Google Play, or other app stores.

1. Refunds are handled by the app store

Because all in-app purchases are billed and processed by the app store you used to download our app or game, refund requests must generally be submitted directly to that app store, not to North Studio. We do not have the ability to process a refund directly on the app store's platform.

2. Requesting a refund from Apple

If you purchased through the Apple App Store, you can request a refund at reportaproblem.apple.com, or via Settings on your device under your Apple ID purchase history. Refunds are granted at Apple's discretion, in accordance with Apple's own refund policy.

3. Requesting a refund from Google Play

If you purchased through Google Play, you can request a refund through the Google Play Store app (Order history), or via Google Play support. Refunds are granted at Google's discretion, in accordance with Google Play's own refund policy.

4. When we may offer a direct refund

In limited cases — for example, a confirmed technical error that prevented you from receiving a purchased item — we may, at our discretion, ask the relevant app store to issue a refund on our behalf, or offer an equivalent in-app remedy such as replacing the missing item.

5. Non-refundable situations

Purchases are generally non-refundable once a virtual item or currency has been delivered and used, except where required by applicable consumer protection law or the relevant app store's own policy.

6. Contact us

If you have contacted the app store and still need help, or have a question about a purchase in one of our apps or games, contact us at privacy@northstd.com.